Position Purpose and Objectives:
The Operations Supervisor is responsible for the efficient and orderly coordination of BCRTA services, including the supervision of front-line services, customer satisfaction, resource coordination, and direction of Vehicle Operators as related to the direct provision of service. The Operations Supervisor will be required to solve immediate operational problems, “triage” emergencies with management as directed, investigate accidents, administer Vehicle Operator discipline as directed by management, monitor quality of services, and other duties as assigned. The Operations Supervisor will be required to work during non-traditional business hours such as evenings and weekends as needed.
Essential Job Functions:
This description should not be construed to contain every function/responsibility that may be required to be performed by an employee in this job. Employees are required to perform other related functions as assigned.
Physical & Visual Activities:
Constant period of hearing, near and far acuity, depth perception, color vision.
Frequent periods of speaking and sitting.
Occasional periods of standing, squatting, walking, kneeling, reaching and twisting.
ABILITY TO KNEEL AND BEND AS REQUIRED TO SECURE WHEELCHAIR RESTRAINTS.
Occasional exposure to exhaust fumes.
JOB QUALIFICATION REQUIREMENTS:
Skills and Abilities:
Ability to negotiate, train and persuade.
Ability to read and interpret documents and instruments.
Ability to analyze problems and recommend corrective courses of action.
Ability to multitask in a quick-paced environment without forgetting details
Well developed oral and written communication ability.
Demonstrates excellent command of the English language.
Work under frequent periods of stress.
Performs as effective team player.
Ability to perform simple math
Familiarity with Microsoft Office Applications
One year experience as BCRTA vehicle operator or equivalent experience
Completion of, or ability to complete BCRTA Behind-The-Wheel Trainer Program
Limited dispatch experience or equivalent communication and computer knowledge
High School diploma required.
Class B CDL with Passenger endorsement, no air brake restriction