Butler County Regional Transit Authority

Part-Time Operations Supervisor I

Hamilton, OH - Part Time

Position Overview: 

This part-time position will work out of our Hamilton, OH location. The hours for this position will be every Saturday 5pm - 3:30am & every Sunday 5pm - 1:30am during the Miami University school year, and will be working every Saturday & Sunday 5pm - 12:30am when Miami University observes the winter, summer, and J-Term breaks.

The Operations Supervisor I position is crucial to the smooth and efficient coordination of BCRTA services. This role progressively develops in responsibility, with Operations Supervisor I focusing on entry-level dispatch and customer service tasks. 

All supervisory levels involve troubleshooting operational issues, ensuring smooth communication between vehicle operators and clients, maintaining safety standards, and promoting excellent customer service. These roles may require working evenings, weekends, and handling emergency situations when necessary. 

Key Responsibilities by Level: 

Operations Supervisor I: 

  • Dispatch Operations: Operate base radio console to transmit and receive routine and emergency messages from bus operators, ensuring smooth communication. 

  • Customer Service (CSR): Respond to customer inquiries, provide information on transit services, and assist with trip scheduling. 

  • Scheduling & Rostering: Assist in preparing and managing daily schedules and operator manifests, including communicating changes. 

  • Road Supervision: Back-up support vehicle operators and clients during routine operations and emergencies. 

  • Enforce BCRTA policies and procedures for driver and radio conduct. 

  • Perform routine operational tasks as directed by management. 

General Responsibilities: 

  • Investigate accidents, coordinate emergency responses, and maintain communication with Transit Operations Management. 

  • Track and maintain accurate operational data, including logs, reports, and I-Reporter records. 

  • Adjust service routes and operations in response to emergencies or other operational challenges. 

  • Provide training and guidance to vehicle operators on safety and standard operating procedures. 

  • Promote a positive public image of BCRTA and strive to exceed customer expectations. 

Qualifications: 

Skills and Abilities: 

  • Strong scheduling, rostering, and operational oversight capabilities, with increasing independence across levels. 

  • Proficiency in dispatch operations and customer service, capable of resolving complex service-related issues. 

  • Ability to perform all road supervisor and driver responsibilities without guidance. 

  • Strong negotiation, training, and persuasion skills. 

  • Ability to read and interpret documents, policies, and procedures. 

  • Problem-solving skills with the ability to recommend corrective actions. 

  • Multitasking in a fast-paced environment, while maintaining composure under stress. 

  • Excellent verbal and written communication skills. 

  • Proficiency in Microsoft Office applications. 

Experience: 

  • At least one year of experience as a vehicle operator, dispatcher, or in a customer service role.  

  • Completion of or ability to complete BCRTA’s Behind-The-Wheel Trainer Program. 

Education: 

  • High School diploma or equivalent required. 

Licenses/Certifications: 

  • Operations Supervisor I: Valid Driver's License with the ability to obtain a CDL if needed. 

Physical Requirements: 

  • Frequent periods of sitting, speaking, and hearing. 

  • Occasional standing, walking, kneeling, squatting, and reaching. 

  • Ability to kneel and bend to secure wheelchair restraints. 

  • Visual acuity, color vision, and depth perception. 

Work Environment: 

  • Typical office environment with occasional exposure to exhaust fumes. Some fieldwork required in road supervision roles. 

This description should not be construed to contain every function/responsibility that may be  

required to be performed by an employee in this job. Employees are required to perform other  

related functions as assigned.  

 

About Butler County RTA

BCRTA is a political subdivision of the State of Ohio organized as a Regional Transit Authority under Ohio code. BCRTA acts as the designated recipient for Federal Transit Funds and provides public transportation services within and around Butler County, Ohio including Hamilton, Middletown, Fairfield, West Chester, Oxford, and Miami University. The BCRTA employs or directs around 120 transit employees and manages an annual budget over $7M. BCRTA is governed by a nine-member Board of Trustees.

BCRTA is a public transit agency dedicated to support Butler County’s quality of life and economic development through public transportation solutions.

Our employees enjoy a work culture that promotes inclusion, diversity, cooperation, problem-solving, teamwork, independence and ingenuity.

BCRTA offers generous paid time off, 14% retirement match in the Ohio Public Employees Retirement System (OPERS), opportunities for advancement, and professional development.  

*Hiring is through our main office in Hamilton, Ohio. 

Applications are public records and will only be reviewed once for each position. Applicants must submit a separate application for each position of interest. BCRTA applications do not represent a contract of employment.

"BCRTA states as its policy a commitment to provide equal opportunity to all persons in matters affecting all employment processes (including but not limited to recruitment or recruitment advertising, hiring, upgrading, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay, or other forms of compensation) without regard to a person’s race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, or veterans status.

Further, BCRTA is committed to complying with Title I of the Americans with Disabilities Act and prohibits discrimination on the basis of disability. BCRTA will make accommodations that are reasonable and not unduly burdensome to enable qualified disabled applicants and employees to participate in the employment process and perform essential job functions. "

Apply: Part-Time Operations Supervisor I
* Required fields
First name*
Last name*
Email address*
Location
Phone number*
Resume*

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

Do you have a valid Ohio, Indiana, or Kentucky driver's license?*
I have read the job posting and I understand that I will be working every Saturday 5pm - 3:30am & every Sunday 5pm - 1:30am during the Miami University school year, and will be working every Saturday & Sunday 5pm - 12:30am when Miami observes the winter, summer, and J-Term breaks.*
The rate of pay for this position begins at $22.22 per hour with regular raises for employees with good attendance. Please indicate if this is acceptable.*
If the rate of pay of $22.22 per hour is not acceptable, what hourly rate are you looking for?*
BCRTA provides one bucket of flexible paid time off or "PTO." New employees that work 2,080 hours per year receive 29 days off per year including vacation, sick time, and holidays. Accruals increase with additional seniority. BCRTA also recognizes credit in other Ohio operated state retirement systems for the purposes of accrual calculation.*
BCRTA participates in the Ohio Public Employees Retirement System or "OPERS." Employees are required to contribute 10% of earning to their OPERS and BCRTA provides a 14% match. BCRTA employee do not contribute to Social Security.*
BCRTA does allow employees to contribute to Ohio Deferred Compensation, if they desire, as an additional benefit: https://www.ohio457.org/home.*
Do you have previous transit or passenger transportation within the last 10 years that can be verified by the former employer(s)?*
Do you plan to balance this position with another job?*
All employment offers are contingent upon the successful results of a FBI and BCI background check, DOT physical, and DOT drug screen, Department of Developmental Disabilities Abuser Registry check, and Motor Vehicle Record (less than 6 points on your license).*
Please confirm your work authorization status.*
The following questions are entirely optional.
To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race/Ethnicity
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status
I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER
Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 05/31/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:
YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST
NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST
I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Name Date
Human Check*