Transit Operations Manager

Hamilton, OH

Full Time

Operations

Mid Level

Have transit experience and your CDL?

Great at problem solving?

Not about the 9a - 5p schedule?

Position Purpose and Objectives:
The Operations Manager’s primary function is to support the Operations Department and Director of Operations. Job duties will include supervision of operations staff, training of operations staff, acting in the absence of the Director of Operations, and collaborating with the management team.

Essential Job Functions:

Work in collaboration with the Operations Manager – Service & Supervision to oversee and manage all BCRTA street operations and all other services.
Work in collaboration with the Operations Manager – Service & Supervision oversight of all Street Supervisors.
Supervises and coordinates the operations of the Customer Service Department.
Creates and maintains service and vehicle operator schedules. Ensures vacation and other requests are acknowledged and addressed. Maintains systems for call-offs and addresses vacant shifts in advance of service.
Enforces BCRTA policy and procedures related to service operations, communicates policies and procedures to all operations personnel, and administers procedures and policy consistently and effectively.
Monitors, creates reports, and provides recommendations regarding the performance of the operations department relative to service standards, target performance metrics, and overall service quality to meet organizational and departmental goals.
Consults with the management team as requested in the development or implementation of new services or problem-solving situations.
Collaborates with the HR team to lead the interview and new operator hiring process.
Ensures all reports are received in writing for all incidents and accidents and all data is placed into the I-reporter within 24 hours.
Manages risk by promoting a safe working environment and service operations and assures that all accident/incident procedures are communicated and effectively administered.
Collaborate with the Planning & Special Projects Manager to evaluate existing services and service adjustments to meet target service standards and performance metrics.
Attends meetings on Director of Operations’ behalf or performs other duties as requested by the Director of Operations.
Collaborates on special projects and organizational initiatives as needed.
Participates and attends training seminars to maintain up-to-date knowledge within the profession.
Acts as an ambassador of BCRTA by always promoting a positive image.
The ability to perform the job duties of the Service & Supervision Operations Manager as assigned.

This description should not be construed to contain every function/responsibility that may be required to be performed by an employee in this job. Employees are required to perform other related functions as assigned.

REQUIREMENTS:

Physical & Visual Activities:
Constant period of hearing, near and far acuity, depth perception, color vision.
Frequent periods of speaking and sitting.
Occasional periods of standing, squatting, walking, kneeling, reaching and twisting.

PHYSICAL DEMANDS:

Ability to maintain a valid State of Ohio DOT card.

ENVIRONMENTAL/ATMOSPHERIC CONDITIONS:

Occasional exposure to exhaust fumes.
Usual office environment.

JOB QUALIFICATION REQUIREMENTS:

Skills and Abilities:

Ability to negotiate, train and persuade.
Ability to read and interpret documents and instruments.
Ability to analyze problems and recommend corrective courses of action.
Ability to manage, supervise, lead, and coordinate and motivate.
Work with, memorize, and retain detail.
Execute reasonable and efficient decisions quickly.
Well-developed oral and written communication ability.
Ability to design and implement training programs.
Demonstrates good command of the English language.
Ability to work on multiple concurrent projects with frequent interruptions.
Work under frequent periods of stress.
Performs as effective team player.
Maintain strict confidentiality.
Ability to perform simple math calculations.

Experience:
Two years supervisory and management transportation experience. Experience with public transit operations preferred.

Education:
High School diploma required. BA or BS preferred.

LICENSES/CERTIFICATIONS:
CDL with Passenger endorsement
Valid Ohio driver's license

About Butler County RTA

BCRTA is a political subdivision of the State of Ohio organized as a Regional Transit Authority under Ohio code. BCRTA acts as the designated recipient for Federal Transit Funds and provides public transportation services within and around Butler County, Ohio including Hamilton, Middletown, Fairfield, West Chester, Oxford, and Miami University. The BCRTA employs or directs around 120 transit employees and manages and annual budget near $6.5M. BCRTA is governed by a nine-member Board of Trustees.

BCRTA is a public transit agency dedicated to support Butler County’s quality of life and economic development through public transportation solutions..

Our employees enjoy a work culture that promotes inclusion, diversity, cooperation, problem-solving, teamwork, independence and ingenuity.

BCRTA benefits include generous paid time off, 14% retirement match in the Ohio Public Employees Retirement System (OPERS), advancement, professional development, robust medical, dental, vision, life and short-term disability coverage.

Applications are public records and will only be reviewed once for each position. Applicants must submit a separate application for each position of interest. BCRTA applications do not represent a contract of employment.

"BCRTA states as its policy a commitment to provide equal opportunity to all persons in matters affecting all employment processes (including but not limited to recruitment or recruitment advertising, hiring, upgrading, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay, or other forms of compensation) without regard to a person’s race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, or veterans status.

Further, BCRTA is committed to complying with Title I of the Americans with Disabilities Act and prohibits discrimination on the basis of disability. BCRTA will make accommodations that are reasonable and not unduly burdensome to enable qualified disabled applicants and employees to participate in the employment process and perform essential job functions. "

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Transit Operations Manager

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